RMS Customer Satisfaction
In the rare situation that a client is dissatisfied, the Managing Director and/ or Director Operations are notified and immediate remedial action discussed and agreed. The Director Operations ensures that the agreed actions are implemented within 2 working days and maintains focus on the issue until it is resolved to the customer’s satisfaction.
A lof of customer complaints is kept and reviewed by Internal Audit to ensure that the individual customers are satisfied with the handling of their complaints and that a periodic analysis of all issues is conducted to ensure that procedures and training are updated to meet customer expectations.
Our customers can expect not only the quick and effective resolution of any issues that they may have but will benefit from the systematic review of RMS processes and staff training based on other customer experiences.